[1] 石云霞，趙西萍. 政府互動導向對基層公務員服務績效的影響研究{J}.

 中國行政管理. 2014, (10):87-90. 

　　[2] 石云霞，趙西萍. 小城鎮(zhèn)服務業(yè)人才培養(yǎng)研究{J}. 中國行政管理.

 2012,（8）：84-87. 

　　[3] Yunxia Shi, Xiping Zhao. A Novel Method for Prediction of Option Pricing for a 

Market Model [J]. Economic Computation & Economic Cybernetics Studies & Research, 

2013, 47(4)：225-238.

　　[4] Yunxia Shi. Application of Fuzzy Comprehensive Evaluation Method on E-service 

Quality Assessment [J]. Advances in Information Sciences and Service Sciences, 

2013, 5(10): 1101-1109. 

　　[5] Yun-xia Shi. Can job attitude add value to customer satisfaction in service-oriented

 organization? [C]Wireless Communication and Network: Proceedings of 2015 

International Workshop on Wireless Communication and Network (IWWCN2015). 

World Scientific Publishing Co.Pte.Ltd, 2015.

　　[6] Yunxia Shi, Lihong Su. Hotel Frontline Employee’s Affective Commitment and 

Service Creativity: the Mediation Effect of Emotional Labor. [C] 2016 International 

Conference on Service Science, Technology and Engineering. （SSTE2016）. 

DEStech Publications. Inc.

　　[7] Yunxia Shi, Lihong Su. Hotel Fontline Employee’s Organizational Commitment and 

Service Innovation Capability: Moderating Effect of Emotional Labor. [C] 2016 International 

Conference on Business and Management (ICBM 2016). DEStech Publications. Inc. 

　　論文題目: 情感勞動的過程機理及其策略對員工服務創(chuàng)新能力的影響研究

　　專業(yè): 工商管理

　　學號: 4111008073

　　公示時間:2016.10.10

　　公示地點:院圖書館

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