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石云霞學(xué)位論文及已發(fā)表論文目錄

作者：編輯：發(fā)布時間：2016-10-12

[1] 石云霞，趙西萍. 政府互動導(dǎo)向?qū)鶎庸珓?wù)員服務(wù)績效的影響研究{J}.

中國行政管理. 2014, (10):87-90.

　　[2] 石云霞，趙西萍. 小城鎮(zhèn)服務(wù)業(yè)人才培養(yǎng)研究{J}. 中國行政管理.

2012,（8）：84-87.

　　[3] Yunxia Shi, Xiping Zhao. A Novel Method for Prediction of Option Pricing for a

Market Model [J]. Economic Computation & Economic Cybernetics Studies & Research,

2013, 47(4)：225-238.

　　[4] Yunxia Shi. Application of Fuzzy Comprehensive Evaluation Method on E-service

Quality Assessment [J]. Advances in Information Sciences and Service Sciences,

2013, 5(10): 1101-1109.

　　[5] Yun-xia Shi. Can job attitude add value to customer satisfaction in service-oriented

organization? [C]Wireless Communication and Network: Proceedings of 2015

International Workshop on Wireless Communication and Network (IWWCN2015).

World Scientific Publishing Co.Pte.Ltd, 2015.

　　[6] Yunxia Shi, Lihong Su. Hotel Frontline Employee’s Affective Commitment and

Service Creativity: the Mediation Effect of Emotional Labor. [C] 2016 International

Conference on Service Science, Technology and Engineering. （SSTE2016）.

DEStech Publications. Inc.

　　[7] Yunxia Shi, Lihong Su. Hotel Fontline Employee’s Organizational Commitment and

Service Innovation Capability: Moderating Effect of Emotional Labor. [C] 2016 International

Conference on Business and Management (ICBM 2016). DEStech Publications. Inc.

　　論文題目: 情感勞動的過程機理及其策略對員工服務(wù)創(chuàng)新能力的影響研究

　　專業(yè): 工商管理

　　學(xué)號: 4111008073

　　公示時間:2016.10.10

　　公示地點:院圖書館

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